​TERMS & CONDITIONS
New Leaf Removalists Pty Ltd
Terms & Conditions
ABN: 57 680 010 342
Service Area: Melbourne, Victoria
1. Acceptance of Terms
By accepting a quote, booking our services, or allowing us to commence work, you agree to these Terms & Conditions.
2. Quotes & Pricing
All quotes are based on the information provided at the time of booking.
Final charges may vary if:
Access conditions differ from what was described
Additional items are added on the day
Stair access, lift access, or long carry distances were not disclosed
Heavy or specialty items were not declared
Delays occur outside our control
Hourly bookings are charged from arrival at the pickup location until completion of unloading.
Minimum booking times may apply.
3. Customer Responsibilities
To ensure a smooth move, customers must:
Provide accurate details regarding:
Pickup and drop-off addresses
Property size
Stair access
Lift access
Parking availability
Special or heavy items (pianos, pool tables, marble/concrete tables, safes, etc.)
Ensure safe and clear access at both locations
Arrange suitable parking where possible
Ensure all items are securely packed unless packing services are booked
Failure to disclose relevant details may result in additional charges or refusal to move certain items for safety reasons.
4. Access, Delays & Waiting Time
Additional charges may apply where:
There is no suitable parking close to the property
Excessive stairs are involved
Lifts are unavailable or restricted
Keys are not available at delivery
We are required to wait beyond a reasonable time
We are not responsible for delays caused by traffic, weather, building management restrictions, or circumstances outside our control.
5. Special & Heavy Items
Special items must be declared prior to the move, including but not limited to:
Pianos
Pool tables
Marble, stone, or concrete furniture
Safes
Large glass panels
Antiques
We reserve the right to refuse to move items that were not disclosed in advance or are unsafe to transport.
6. Damage & Liability
We take reasonable care during all moves.
However, we are not liable for:
Pre-existing damage
Items not packed by us that are inadequately packed
Structural failure of flat-pack or particleboard furniture
Mechanical or internal damage to appliances
Items unsuitable for transport
Any damage claims must be submitted in writing within 48 hours of completion.
Our liability is limited to the extent permitted under Australian Consumer Law.
Customers are encouraged to arrange comprehensive transit insurance for high-value goods.
7. Insurance
We maintain public liability insurance.
8. Payment Terms
Payment is due upon completion of the move unless otherwise agreed.
We accept bank transfer.
We reserve the right to retain goods until payment is made in full, where permitted by law.
Late payments may incur recovery costs.
9. Cancellations & Rescheduling
Cancellations within 24 hours may incur a cancellation fee.
Deposits may be non-refundable depending on notice provided.
We understand plans can change and will work with customers where possible.
10. Refusal of Service
We reserve the right to refuse or cease work where:
The environment is unsafe
There is aggressive or inappropriate behaviour
Access conditions present unreasonable risk
Payment terms are not met
Safety of staff and customers is a priority.
11. Australian Consumer Law
Nothing in these Terms & Conditions excludes rights under the Australian Consumer Law.
12. Governing Law
These Terms are governed by the laws of Victoria, Australia.